Services · Observability & SRE
We instrument your systems with OpenTelemetry, define SLOs that mean something, and wire alerts to automated remediation — cutting MTTD from hours to minutes.
Architecture
Three pillars — traces, metrics, logs — unified in one OTel collector, stored in purpose-built backends, visualized in Grafana, and wired to automated remediation for the most common incidents.
Our Approach
OTel auto-instrumentation agents for Java, Python, Go, and Node — zero code changes for 80% of coverage. Manual spans only where business context needs it.
We run a structured workshop to define SLIs and SLOs with your engineering and product teams — based on user journeys, not server CPU. Error budgets become a shared language.
We audit existing alerting and ruthlessly remove noise — typically 60–70% of alerts in an average mature system fire without leading to action. We leave only actionable alerts.
The top 10 most common incidents get Ansible or Python runbooks triggered automatically. Your on-call engineer wakes up to a fixed system, not a pager.
What We Solved
A FinTech company had per-team observability silos — Datadog in one squad, CloudWatch in another, ELK in a third. Cross-service traces were impossible. MTTD averaged 47 minutes.
OTel Collector deployed as a DaemonSet, auto-instrumentation agents for all Java/Python services, Grafana + Tempo + Loki stack, unified dashboards, and SLO error budget burn alerts per customer-facing API.
Engineers were reactive — learning of problems from customer support tickets. No SLOs, no error budgets. Product and engineering argued over what "reliable" meant.
OpenSLO spec definitions for 23 APIs, Sloth to generate Prometheus recording rules, Grafana SLO dashboard for engineering leadership, monthly error budget reviews with product.
On-call rotation was burning out engineers — 3–5 alerts per night, most requiring the same 4-step remediation (pod restart, cache flush, circuit breaker reset, scale-up).
AlertManager with receiver-level routing, Ansible playbooks for the top 8 runbooks, Slack bot with "approve auto-fix" for medium-severity alerts, full audit trail in Jira.
Technologies We Deploy
We run a free 1-hour observability maturity assessment to identify the biggest gaps.